We are happy to offer a 15-day, no questions-asked return policy (with credit/exchange only, no refund) for unused and unworn items that still have the tag attached. The only exception is for Personalized items, Charms, Build A Gift, Bracelet Builder, Free Gifts, or SALE items - these items are FINAL SALE ONLY. To process a return/exchange, please follow these simple steps:
- Keep all items (INCLUDING the invoice) in a package and address it to the following: Carrydreams Online Jewellery Pvt. Ltd, 40, Burtolla Street, 2nd Floor, Kolkata 700007,India.
- Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Returns that are damaged or altered may not be accepted and will be sent back to the customer.
- Contact our customer service team at +91-9836356037 or email us at email@example.com to schedule a return pick up.
Order Cancellation & Refunds
You can cancel an order anytime before it has been shipped by us. For any applicable refund, it will be made to the same mode of payment used to place the order within 3 working days.
Any order that is cancelled after it has been shipped by us, we will make the refund for the amount due within two weeks of receiving the products back at the CarryDreams office and verifying that it is undamaged. Refund will be made to the same mode of payment that was used for placing the order.
Please note, for COD orders, refund will be made in the form of cheque issued to the same name as the one used for placing the order. For a refund of over Rs 25,000 we will require the customer to submit their PAN number.
Partial Order Cancellation
While we take requests for partial cancellation of an order that is of one item from a multi-item order the refund rules as per the above table shall apply. Also, the shipping charges will not be refunded in case of partial cancellation.
Discounts and Special Promotions
In case you have used a discount code while placing the order and now wish to cancel it, the refund will be made equivalent to the amount paid by you. Once the order is cancelled, any discount code used remains expired and cannot be applied on a fresh order.