Shipping & Delivery
SHIPPING AND HANDLING
CarryDreams offers free domestic shipping within India on all orders over INR 1000. We only partner with the best logistics services to ensure that you can start enjoying our products ASAP!
Orders are usually processed within 1-3 business days (ie Monday - Friday). For orders within Kolkata, we process and ship orders within 24 hours. Depending on your pincode, orders take another 3-10 days after it is shipped from our warehouse to reach you. Some orders, such as customized/personal orders, or Pre-order items, will take longer. We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
You will be notified when your order ships from our warehouse with an courier Tracking Number. Please visit www.xxxxx.com to track your shipment using this number.
FREE DOMESTIC RETURNS
We are happy to offer a 15-day, no-questions-asked return policy (with full refund or credit) for unused and unworn items that still have tag attached. The only exception is for personalized pieces or SALE items, which unfortunately are FINAL SALE ONLY. Click here to read more on our Return Policy.
Also please note, if you return an order, we will refund the original amount minus the shipping charge. Your return shipping charges will be free if you choose to use our logistics partners. Simply call us on our toll free line at +91-8512969530 or email us firstname.lastname@example.org for pick-up instructions. Please keep the parcel packed and ready and address all returns to: Carrydreams online Jewellery Pvt. Ltd, 40, Burtolla Street, 2nd Floor, Kolkata 700007
At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
- Ration Card ( should be issued in the name of the Member / recipient );
- Drivers License;
- Permanent Account Number (PAN) card;
- Voters Identification card; or
Delivery shall be made by the Company / courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she need to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.
The Member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped". Once the order status changes "To Shipped" the "Change Shipping Address", link becomes inactive.
All shipping charges and other local charges shall be borne by the Company. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries
If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to CarryDreams.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.